Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Any CPAP machine and/or mask return must follow the guidelines set by the manufacturer’s policies. We are not obligated to provide a refund if you change your mind about the purchase of CPAP products. We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non-faulty/unopened product returns can only be accepted within 7 days of the original invoice date and must be accompanied by the original receipt. A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories, or merchant fees charged to Sleep Warehouse on Humm, Afterpay, or Zip sales. All items will be subject to a 25% restocking fee.

Please email Sleep Warehouse at support@sleepwarehouse.com.au and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging and include product manuals and other accessories.

All sales on masks, cushions, tubes, and accessories are final if packaging has been opened. No refunds are available on any accessory items. Sleep Warehouse may, at its sole discretion, issue refunds for accessory items; however, any refund is subject to Sleep Warehouse’s standard return policy whereby a 25% restocking fee is applicable, and the item must be returned within 7 days.

All returns must be delivered to our head office at 1/194 Mulgrave Road, Cairns QLD 4870, Australia. If a rental payment was deducted off the original price of the goods, this portion will come off the refund before it is applied.

Need help?

Contact us at support@sleepwarehouse.com.au for questions related to refunds and returns.