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Terms & Conditions

CONDITIONS OF USE

This Standard Terms and Conditions Agreement (‘Agreement’) contains the terms and conditions that apply to any order, purchase, receipt, delivery, or use of any products from sleepwarehouse.com.au, or any of its subsidiaries. By accepting delivery of the product purchased from sleepwarehouse.com.au and described on your invoice, you agree to be bound by and accept the following terms and conditions. Any attempt to alter, supplement, or amend this document or to enter an order for product(s) that is subject to additional or altered terms and conditions will be null and void unless otherwise agreed to in a written agreement signed by both you and Sleep Warehouse. These terms and conditions are subject to change without prior written notice at any time, at Sleep Warehouse’s sole discretion.

1. Definitions

a. “We”, “us” and/or “our” means SleepvWarehouse

b. “You” or “your” means the individual or entity named on the invoice.

2. Payment Terms; Orders; Interest

Advertised prices are in Australian Dollars and, unless otherwise noted, are for upfront purchasing by way of payment options on checkout. Finance options such as Humm and ZipMoney options might not be available with these prices due to the high cost of offering a payment plan service. Prices on this website may also exclude shipping, handling, and any taxes that may be imposed by the legal authority that governs the jurisdiction in which you reside. Terms of payment are at Sleep Warehouse’s sole discretion, and unless otherwise agreed to in writing by sleepwarehouse.com.au, payment must be received by sleepwarehouse.com.au before Sleep Warehouse’s acceptance of an order. Invoice amounts are due and payable within the period noted on this invoice, measured from the date of the invoice. sleepwarehouse.com.au may invoice parts of an order separately. You agree to pay interest on all past-due sums at the highest rate allowed by law.

3. Taxes

Unless otherwise indicated on the face of the invoice, you are responsible for paying all taxes associated with your order.

4. Shipping and Title

Sleep Warehouse will arrange to ship the product(s) you purchase to you. Title to the product(s) passes to you when Sleep Warehouse delivers it to the carrier, and risk of loss passes to you when the shipper delivers product(s) to the address you designate. If shipping to a business or company address, please include the business/company name and attention goods to your personal name. Title to software remains with the licensor of the software. Your use of software is subject to license agreements applicable to the software. You must notify Sleep Warehouse of missing or damaged items in your order within five (5) days after you receive your product.

If your shipping address is an apartment number or unit number, it may be beneficial to have your item shipped to an address where the Australia Post delivery person can knock on your door and hand you the item directly. Workplaces are often the best alternate shipping address for your item as someone is likely to be able to receive the parcel in person.

If you have no alternate address and you aren’t home when the package is being delivered, you may receive a card in your mailbox letting you know to collect your parcel at your nearest Post Office. Should you not receive a card and your item is taking an extended amount of time to reach you, it may require you to call your local Post Office and check to see if it is awaiting your collection. You must show sufficient photo ID to collect your parcel from the Post Office.

5. Return Policy

Any CPAP machine and/or mask return must follow the guidelines set by the manufacturer’s policies. We are not obligated to provide a refund if you change your mind about the purchase of CPAP products. We will meet our obligation under the relevant State Legislation to provide a remedy if the goods are defective. Non-faulty/unopened product returns can only be accepted within 7 days of the original invoice date and must be accompanied by the original receipt. A refund will only be issued for the amount of the items on the sale and will not include shipping costs, accessories, or merchant fees charged to Sleep Warehouse on Humm, Afterpay, or Zip sales. All items will be subject to a 25% restocking fee.

Please email Sleep Warehouse at support@sleepwarehouse.com.au and provide the invoice number, item description, and serial number(s) of the merchandise you wish to return. Returned merchandise must be placed in original packaging and include product manuals and other accessories.

All sales on masks, cushions, tubes, and accessories are final if packaging has been opened. No refunds are available on any accessory items. Sleep Warehouse may, at its sole discretion, issue refunds for accessory items; however, any refund is subject to Sleep Warehouse’s standard return policy whereby a 25% restocking fee is applicable, and the item must be returned within 7 days.

All returns must be delivered to our head office at 1/194 Mulgrave Road, Cairns QLD 4870, Australia. If a rental payment was deducted off the original price of the goods, this portion will come off the refund before it is applied.

6. Warranties for Domestic Customers; Disclaimer of Warranties

There are no warranties for software or service. Sleep Warehouse makes no warranties, express or implied, except those stated in this section and in Sleep Warehouse’s applicable warranty statement in effect on the date of the invoice. The warranty for any product purchased is provided by the manufacturer and must meet conditions in the manufacturer’s policies.

In most cases, CPAP masks and accessories have a 3-month warranty, and CPAP machines have a 2- or 5-year warranty depending on the model and manufacturer. The standard warranty period begins from the receipt of purchased goods by the initial consignee.

7. Limitation of Liability

SLEEP WAREHOUSE DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. SLEEP WAREHOUSE WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS, OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES.

8. After Sales Support

The after-sales support is for existing customers of Sleep Warehouse who have purchased a machine or mask through one of our Sleep Warehouse stores or through sleepwarehouse.com.au. The remote clinician may need to verify your contact details in our system before proceeding with help and assistance.

For more details or assistance, contact us at support@sleepwarehouse.com.au or visit us at 1/194 Mulgrave Road, Cairns QLD 4870, Australia.